Shipping & Return
Free your logistic to grow your e-commerce
Shipping orders and managing your returns is the last link in the logistics chain and one of the most sensitive. eComLOG has set up dedicated processes to ensure maximum reliability, negotiated rates and traceability of the shipment of orders and returns.
SHIPPING OF ORDERS
The delivery methods offered to your end customers are both an essential loyalty tool and an important organizational issue. Indeed, there is no longer any need to prove that your customers want to have the widest possible range of delivery options: at home, in letterbox, in relay point, fast, express ... Moreover, in order to To ensure the development of your activity, it is essential to have reliable shipping solutions for all destinations: France, Overseas, Europe and International.
Negotiating with each carrier, setting up their shipping solutions, managing after-sales service ... are tasks that take a lot of time and often require specific technical skills. Thanks to eComLOG you have access from the start of our partnership to:
All the transport solutions on the market: La Poste, Colissimo, Chronopost, DPD, Mondial Relay, DHL, Geodis, Ziegler ... to meet all your needs. You just need to integrate them into your e-commerce site and you can offer your customers a maximum of possibilities!
Rates negotiated with all carriers to allow you to reduce this cost item and thus improve your profitability without volume commitments
Packaging adapted to your products and carrier processing processes: careful packaging and orders delivered in good condition, on time!
Depending on the type of your products and the shipping methods, we advise you and together we validate the most suitable solutions
Transport labels developed specifically in partnership with each carrier to ensure optimal processing of your shipments and reliable feedback
TRACKING YOUR SHIPMENTS
Through our eComLOG information system, you have the corresponding tracking number as soon as it is shipped. Thanks to the different possible interfacing modes with your e-commerce site, you are immediately able to communicate about the delivery of your customer's order, as if it had been shipped from your company!
If you wish, we can also inform your end customer directly of the shipment of their order via an e-mail or SMS notification service. The notification will include your logo so as not to disturb the recipient of the order.
In the event of a transport dispute: we take care of monitoring the case on your behalf thanks to our privileged relationship with transport providers. You no longer have to waste time contacting all carriers and tracking your complaint files: you save precious time to grow your business.
RETURN MANAGEMENT
The management of returns is also a very important point in order to ensure the loyalty of your customers because a return is also the possibility of demonstrating your professionalism and your responsiveness. When you know the cost of acquiring a new customer, it is crucial to keep it and deal with any disputes quickly.
Our eComLOG information system allows you to manage any returns quickly and transparently:
You are informed of a return
All returns are checked both quantitatively and qualitatively and you are notified of the condition of the goods
You decide what action to take: reintegration into the stock, isolation, destruction ...